1.1 We are fully committed to the protection of individuals rights and privacy. The ways in which we process personal data will be in line with current data protection legislation, this policy will outline how this is achieved.
1.3 If you are providing personal data to us on behalf of another you shall ensure this information is passed on accordingly to the data subject.
2.1 We may collect, store and use the following kinds of personal information:
2.2 Where you have direct access to your profile, and your organisation has subscribed to the Track on Demand service, we will collect location information at your organisations request where;
You will be notified by email should a Track on Demand request be made by your organisation in order to locate you. Should you wish to opt-out of this service you can do so at any time on your profile page. Please note: this service is only available to those who allow device users direct access to their Alertcom portal profile. Where this is not the case, your organisation cannot track you using the Track on Demand service.
2.3 Before you disclose to us the personal information of another person, you must obtain that person's consent to both the disclosure and the processing of that personal information in accordance with this policy.
3.1 Personal information submitted to us through our website will be used for the purposes specified in this policy and on the relevant pages of the website.
3.2 We may use your personal information to:
3.3 We will not supply your personal information to any third party for the purpose of their or any other third party's direct marketing.
4.1 We may disclose your personal information to any of our employees, officers, insurers, couriers, professional advisers, to your organisation, your escalation contacts, and the emergency services or other responder(s) insofar as reasonably necessary for the purposes set out in this policy.
4.2 We may disclose your personal information:
4.3 Except as provided in this policy, we will not provide your personal information to third parties.
5.1 This Section 5 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal information.
5.2 Personal information that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
5.3 Not withstanding the other provisions of this Section 5, we will retain personal data (including electronic documents containing personal data):
6.1 We will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information.
6.2 We will store all the personal information you provide on our secure network. Our Information Security Management System is accredited to ISO 27001 and our systems are certified to the UK Government backed Cyber Essentials Plus scheme (Certificate of Assurance CEP-SAP-j33006). For further details, please visit:https://www.iso.org/isoiec-27001-information-security.html
6.3 You acknowledge that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
6.4 Where you have direct access to your user profile, you are responsible for keeping the password you use for accessing our website confidential; we will not ask you for your password (except when you log in to our website).
6.5 Information that we collect will only be stored and processed in the United Kingdom.
7.1 We may update this policy from time to time by publishing a new version on our website.
7.2 Where you have access to the website, you should check this page occasionally to ensure you are happy with any changes to this policy. Where you have provided personal data to us on behalf of another you shall update them with any changes to this policy.
8.1 You have rights with regards to your personal data. If we collect, store or use your personal data you have the right to;
8.1.1 Further information about your rights can be obtained from the Information Commissioners Office.
8.2 You may instruct us to provide you with any personal information we hold about you; provision of such information will require appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
8.3 Should you wish to lodge a complaint regarding our processing activities you have the right to do so with the Information Commissioners Office.
9.1 Please ensure that the personal information that we hold about you is correct and update any changes. Where you have provided us with personal data on behalf of another you shall ensure that person’s data is accurate and up to date.
10.1 Our website uses "session" cookies that will expire at the end of the user session, when the web browser is closed.
10.2 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
10.3 Most browsers allow you to refuse to accept cookies; for example:
10.4 Blocking all cookies will have a negative impact upon the usability of many websites.
10.5 If you block cookies, you will not be able to use all the features on our website.
10.6 Deleting cookies will have a negative impact on the usability of many websites.
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Read Google's overview of privacy and safeguarding data
11.1 We are registered as a data controller with the UK Information Commissioner's Office.
11.2 Our data protection registration number is Z6851755.
12.1 Alertcom is a part of AVR Group Limited.
12.2 We are registered in England and Wales under registration number 1251842, and our registered office is at 16-24 Attenburys Park Estate, Attenburys Lane, Timperley, Cheshire WA14 5QE
12.3 You can contact us:
13.1 As of 25th May 2018 we are required by GDPR to employ a Data Protection Officer (DPO). The contact details for our DPO are;
The whole implementation process with Alertcom has been simple and straightforward.
Not only did we find the provider to meet our aims, but our choice was also the most cost effective provider.
Incidents are thankfully very rare but it gives L&Q and our staff peace of mind to know that we have a reliable device to summon help should it be needed.
I think that’s good for people to see that it’s actually working in real-life situations; it’s not just a box-ticking exercise.