woman looking at a computer screen displaying our Online Mangaement Portal

Easy Online Management

At the heart of our service is a user-friendly management portal where lone workers can place orders and undertake training before device commissioning. All user interaction is time and date stamped for compliance and auditing purposes.

For managers and administrators it provides valuable management information and KPIs. Realtime usage reports and activity ensure organisations get maximum value from their investment.

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Alertcom Online Features

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Orders are completed through a simple interface by the User, with devices delivered directly to them. The system can be configured to require Line Manager authorisation before services are provided to the User.

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Management Information

For managers and administrators a comprehensive reporting suite provides access to a range of user-friendly reports, valuable management information and KPIs. Real-time usage and activity reports ensure organisations get maximum value from their investment.

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Device Training

Interactive device training in the form of a series of short video clips with questions and multiple choice answers ensures users fully understand the functions and features of their device prior to commissioning for use.

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Audit History

All user interaction is time and date stamped for compliance and auditing purposes. A full audit log of actions taken is available instantly to line managers and authorised users.

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Device Sharing Module

We’ve made device sharing quick and easy. Users can assign pooled or shared devices instantly to themselves directly through the online portal. Organisations using our device sharing facility make significant cost savings by keeping subscription levels to a minimum.

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24/7 Support

Online support is provided for users backed up by a 24/7 dedicated lone worker helpdesk, where users can speak to our operators for help and guidance.

Existing Customers

Click here to login to the Online Management Portal

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The whole implementation process with Alertcom has been simple and straightforward.

- Greenfields Housing Association

Not only did we find the provider to meet our aims, but our choice was also the most cost effective provider.

- Basildon Borough Council

Incidents are thankfully very rare but it gives L&Q and our staff peace of mind to know that we have a reliable device to summon help should it be needed.

- London & Quadrant

I think that’s good for people to see that it’s actually working in real-life situations; it’s not just a box-ticking exercise.

- Genesis Housing

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